Douglas Copeland
[email protected] 
www.iamtech.support

SKILLS / TECHNOLOGIES

Operating Systems: Windows; OS X; Linux – Ubuntu, Debian, Fedora, Centos, Kali
Certi cations: A+; Brand repair certs with Dell, Sony, Hp; Microsoft Certi ed Professional Coding Languages: HTML 5 / CSS; Python; Ruby - Metasploit Modules; Bash Scripting
Tools: Nagios; Artillery; Metasploit; Audacity; Photoshop; CMS : cPanel, WHM, WHMCS; O ce ms and open source solutions; Burp Suite, Nmap, Wireshark, Kismet, WPScan

EMPLOYMENT EXPERIENCE
System Admin - Coastal Bend District, UMC (April 2015 – Current)
Rebuilt and hardened network; Migrated and maintain Weebly website; Managed User Accounts; Developed basic tech training for users.

Word Press Support Technician – Endurance International Group (Nov 2016-Current) Troubleshot word press: HTML and apache errors; Processed billing; dns issues; email bounceback issues, and server and database con guration issues; Processed and updated tickets for support and billing issues.

On-boarding Support Technician - Microsoft (Aug 2015- Dec 2015) TEMP
Supported AD migration to 0365 from on premise; domain name service (DNS) and email issues; on OS X and Windows environments.

Lead Technician - Genesis Healthcare (May 2015 – Aug 2015) TEMP
Migrated from XP to Win 7; repaired software and hardware issues with the deployed terminals; hardware inventory and network mapping; deployed racked switched, modems, routers, and servers; shift reports to o site project manager.

WellAware Holdings ‐ IT Admin (October 2014 ‐ April 2015) TEMP
Racking and stacking servers, network cable management and routing, user pro le management in a hybrid AD environment shared with Win 7, 8.1, Ubuntu Linux, and OS X terminals. Implemented new user management Viscosity, Okta, Crashplan, Lifesize, O ce 365, as well as Atlassian products such as: (Jira, Con uence, and Hipchat); equipment procurement for QA testing of end product for application production; tracked issues through ticket submission in jira. Out tted and equipped new development o ce while upgrading outdated solutions and hardened the network at the startup’s Headquarters; Maintained and repaired user terminals in both hardware and software issues on all platforms.

Technical Support Center, Tech 2 - Grande Communications LLC (May 2012‐October 2014) Analyzed network signal issues through tickets in remedy to NOC and when needed dispatched network and residential repair techs; Support and billing issues over the phone; Lead oor techs in troubleshooting issues, often caused by equipment failure or weather related issues, with Grande products and services ranging from VOD, PPV, TiVo, digital cable, old copper telephony, digital phone (VOIP), cable internet and DSL internet. Resolved email account issues ranging from server settings, username and password issues, including resets.

EDUCATION
Computer Science; Network Security ‐ Western Governor’s University 
Emergency Medical Technician, Basic ‐ Texas Fire Academy
Theology and Art ‐ Texas Lutheran University

HONORS
Circuit City ‐ Hero Award
Verizon Wireless‐ Star Promoter Award
Grande Communications‐Tech of the Month (twice); Top Tech for 1st Quarter 2014 Eagle Scout, 2 palms – Boy Scouts of America

TALKS / SPEAKING ENGAGEMENTS
Texas Linux Fest - June 2016
BSides Las Vegas - August 2016 – Proving Grounds, Scholarship Speaker
DEFCON 24 - August 2016 – Biohacking Village
Austin Community College - November 2016 – Symposium to the Staff  and Professors on the Next Steps in Education bringing Technology to the Classroom

REFERENCES

**Available upon request**